This Privacy Policy explains how Blood Test Clinic Dubai collects, stores, uses, and shares personal information when you use our services, book tests, request home tests, or visit our website. We aim to protect your privacy and ensure your personal and health information is managed safely and responsibly.
Who This Policy Applies To
The privacy policy applies to those who share their personal or health information with us. It includes:
- Patients
- Websites users and visitors
- People contact us by phone, use home testing services, or visit our clinic.
This policy explains how we handle your personal data and sensitive health information regarding at-home blood testing in Dubai.
How We Collect Data
We collect your personal data and medical information to provide you with safe and reliable blood testing at your home. We collect your data when you:
- Book a blood test at home
- Visit our website (cookies and logs)
- Submitting a form
- Contact our customer support team
- Uploading prescriptions
Information We Collect
We limit our data collection to only what we need for care and to provide services at home:
- Personal Information: Full name, age, gender, contact details, email, home address
- Health Data: Test prescriptions, sample details, laboratory results, medical history
- Technical Data: IP address, browser type, website
- Billing: Payment method, insurance details, appointment records
How Your Data Helps Us Serve You
We only use your data for clear and legal purposes:
- To provide at-home blood test services
- For medical and health care services
- To meet legal and regulatory obligations, such as maintaining medical records
- To process payments and prevent fraud
- With your consent for promotional use and research
Data Sharing and Disclosure
We don’t share your personal data and health information with anyone. Your data should only be shared with:
- Certified laboratories, trained phlebotomists, and health care providers
- Third parties services providers (payment gateways, IT support)
- Health authorities (DHA, MOHAP)
- For insurance claims
- For law, regulation, or legal process
Data Localization and Transfers
All the client’s data, like names, addresses, test results, and medical details, will be created, used, stored, and kept only on servers inside the UAE as required by Federal Law No. 2 of 2019 and Dubai Health Authority (DHA) rules. We don’t send your data outside the UAE without any special approval from DHA or the Ministry of Health.
Data and System Security
We utilize strong technical and organizational protections, like encryption for data in transit (TLS 1.3), encryption for stored data (AES-256 when possible), limited access permissions, protected UAE servers, firewalls, multi-factor login, and full activity logs.
We strictly follow the DHA security and guidelines, such as the Policy for Health Information Sharing.
Security Incident Notification
If your personal health information is exposed, then we will:
You will be informed within 72 hours
Report the issue to the Dubai Health Authority as needed
Explain that
- i) What happened
- ii) What data was affected
- iii) How it can be fixed
Provide you with tips on how you can protect your data
Surveys and Feedback
We only take surveys to improve our services. It is totally your choice. No one will be forcing you to do it. The feedback is essential to provide. It helps us to know where we need improvement in our services. The main aim of feedback is the satisfaction of our clients.
Extra Services and Feedback
- Referral Program: You can refer your friends and family members for at-home blood testing to our clinic. We will make sure that they receive the best possible care and support.
- Surveys and Comments: The information you share in surveys or comments may be public. But you can stay anonymous, or you can contact us directly.
- Data Updating: You can update the data you had provided. You can request its changes.
Your Data Rights
Your data rights under the UAE Federal Decree-Law No. 45 of 2021 and the Dubai Health Authority (DHA) rules include:
- You can access your personal and health information upon request
- Correcting any inaccuracies
- You can delete your data when no longer needed
- Withdrawing consent for processing where applicable
- You can object to sharing data with third parties
- You can request data portability in a structured format
Privacy Policy for Users Under 18
For patients whose age is below 18 years:
- We need clear permission from a parent or guardian before collecting data
- If UAE law allows mature minors to agree on their own for sexual health services, we will follow DHA guidelines
- All data from minors will get extra security, and only parents can be involved in this
Website Cookies
Cookies are small files stored on your device. We use these to make sure our site works smoothly and improve your visit every time. Cookies don’t contain any of your sensitive health information, but they help us:
- To remember your preferences
- Make the website work properly
- To ensure safe booking and to keep your session active
- Enable you to log in without entering your data every time you visit the site
How to Exercise Rights
If you think that your data is mishandled, you can:
- File a complaint with the Dubai Health Authority (DHA) Data Protection Office.
- Contact the UAE Data Office (see their contact details).
- Seek legal remedies as allowed under UAE law.